Following feedback from schools and partners, we have applied a change that will allow a Nominated Contact to reset the password, reset security questions and register a new OTP token for another Nominated Contact that is linked to your establishment on the LGfL Support Site. (Previously, this function could only be performed by operatives of the LGfL Service Desk).
YES - you can now reset your school's USO passwords and OTP tags for your Nominated Contacts without having to ring the Service Desk!
You will now be able to manage a Nominated Contact or Head Teacher account in the same way as you would for a staff USO account. However, we would still encourage you, and staff at your school, to reset your USO account password yourself by either validating your mobile number, answering security questions or via a link sent to a secondary email address. Guidance for which can be found here.
Security is of the utmost importance to LGfL and to provide with you some assurance of the safety of this change, all password resets are fully auditable which will allow you to view which account has reset a password and when it occurred. Additionally, when a password is reset, you will be prompted to change your password upon your next login.
Thank you for your continued support and for your valued feedback to improve LGfL services, to your school. Should you require any further information or support, please don't hesitate to raise a case on the Support Site at support.lgfl.net or call the Service Desk on 020 8255 5555, select option 3.
(LGfL Contact: michael.eva@lgfl.net)
